Privacy Policy

Last updated: 21/03/2026

I am committed to protecting your privacy and handling your personal information with care and transparency. This policy explains how I collect, use, and store your personal data when you visit my website or get in touch.

Who I am

I am Dr Lynn Hamadallah, a Counselling Psychologist registered with the Health and Care Professions Council (HCPC), offering private psychological therapy services.

For the purposes of data protection law, I am the data controller of your personal information.

What information I collect

I may collect the following personal information:
  • Your name
  • Email address
  • Phone number
  • Any information you choose to share in your message when contacting me
If you become a client, I will collect additional information as part of our therapeutic work. This is explained in a separate client privacy notice.

How I use your information

I use your information to:
  • Respond to your enquiry
  • Arrange initial consultations or sessions
  • Communicate with you about my services
I will only use your information for the purpose it was provided and will not use it for marketing.

Legal basis for processing

Under UK data protection law, the lawful basis I rely on is:

  • Legitimate interests — to respond to your enquiry and provide information about my services

  • Provision of health care — if you become a client

How your information is stored

  • Enquiries are typically stored securely in my email system

  • I take reasonable steps to ensure your information is kept safe and confidential

  • I do not share your personal information with third parties unless required by law

How long I keep your information

  • If you do not become a client, I will usually delete your enquiry within a reasonable period

  • If you become a client, retention of your data will be explained in my client privacy notice

Your rights

You have the right to:

  • Access the personal data I hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict how your data is used

If you would like to exercise any of these rights, you can contact me directly.

Cookies and website data

My website may use basic cookies or analytics to understand how visitors use the site. This does not usually identify you personally.

Contact

If you have any questions about this policy or how your data is handled, you can contact me: info@lynnhamadallah.com

Complaints

If you have concerns about how your data is handled, you can contact the Information Commissioner's Office (ICO): https://www.ico.org.uk